Here you can find our condensed terms for Big Bundles, but for more detail and full terms please see here. Where can I view the Terms & Conditions for Big Bundles? Collapsed link What data Bolt Ons are available? Collapsed linkĬlick here to see our latest range of Pay As You Go data Bolt Ons. You’ll need to ensure you’ve got enough credit to cover the cost of your O2 Big Bundle on your renewal date. If you run out of data, you can either add a Bolt On for more data or wait until your O2 Big Bundle renews the following month. You’ll get a text when you're close to using all your data. What happens if I use my Big Bundle up early? Collapsed link
Your free O2 credit will be applied within 5 working days following your My O2 registration and verification of offer eligibility.
Once you’ve received your free sim, download the My O2 app and register your details. How do I claim my £5 free O2 credit for using My O2? Collapsed linkįirstly, order your free sim. Plus, you can claim £10 free O2 credit on all Big Bundles and a further £5 when you sign up to My O2. There are no contracts, no credit checks and the sim is free to order. Get access to all the best bits of O2, like O2 Priority rewards, but with the added benefit of full flexibility. Can I get O2 Priority rewards and other benefits with a Pay As You Go sim? Collapsed link
If you order your free sim Sunday – Thursday before 2PM, you’ll receive your free sim the next working day. Simply choose one of our great value bundles, enter your details and we’ll send you your free sim. How do I order a free Pay As You Go sim? Collapsed link You need to keep the same bundle and renew on the same date each month, or your data will expire. If your monthly allowance is 7GB, for example, you can rollover a maximum of 7GB into the next month. You can roll over up to 100% of your monthly data allowance. If it still hasn't arrived, you can chat to one of our agents How does data rollover work? Collapsed linkĭata rollover is available on £10 and higher Big Bundles. However please allow three working days for your sim to arrive. If you ordered your free sim by 12pm, you'll get it the next working day (subject to location and Royal Mail delays). I ordered a sim but it hasn't arrived, what can I do? Collapsed link Sign in to My O2 or call 2202 free from your O2 phone to switch to a new tariff - you can do this once a month if you want to. Use an E-Top Up card or buy a voucher anywhere you see the green top-up logo.If you're not on O2 Refresh but still in your contract minimum term, you may need to pay a termination charge. If you're on O2 Refresh you can only move to Pay As You Go once your Device Plan is paid. If you’re moving from O2 Pay Monthly to O2 Pay As You Go, get in touch with our Pay Monthly customer service team.
Once you’ve ordered and received your temporary O2 number, fill in the keep my number form. If you’re moving from another network, before you can transfer, we’ll need your PAC. If you want to be reconnected you'll be given a new mobile number. If you don't carry out a chargeable activity at least once in any six month period your mobile number will be disconnected and you'll lose any credit on your O2 account. What happens if I don’t use my phone for long periods? Collapsed link Will the sim fit my phone? Collapsed link To claim your credit, text FREE10 to 21500 within 28 days of ordering your sim.
You can claim £10 free credit when you buy any O2 Big Bundle. How do I claim £10 free credit? Collapsed link You'll get your bundle allowance back when you top up enough credit again. If you don't, you'll be charged at our Big Bundles standard rates until all your credit's gone. Just top-up the right amount each month for your chosen Big Bundle and we'll exchange the right amount of credit for your minutes, texts and data allowance. You'll be able to rollover your data at the end of the month.īig Bundles last for a month and renew automatically on the same day each month, if you've got enough credit. FAQs How do Big Bundles work? Collapsed link